How cancelling a paid Zyphon subscription works, when we refund, and how long money takes to come back. This policy covers every product billed by Zyphon Solutions Private Limited, including Cognivox.
Last updated August 15, 2026
Paid subscriptions across Zyphon products are billed by Zyphon Solutions Private Limited (CIN U62099TS2026PTC219703), registered office: P.No. 20, Road No. 1, Chitraseema Colony, Vanastalipuram, Hayathnagar, Hyderabad – 500070, Telangana, India.
Charges appear on your statement with a ZYPHON prefix followed by the product name, so you can always tell which product a charge belongs to.
You can cancel at any time from the billing settings inside the product, or by writing to us from the email on your account. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and you are not charged again.
We do not charge cancellation fees, and you do not need to give a reason.
Subscriptions renew automatically until cancelled. If you pay by UPI AutoPay, cancelling the subscription stops future charges; you can additionally revoke the mandate in your UPI app at any time.
If a renewal charge goes through after you cancelled, tell us — that is our error and we refund it in full.
We refund in full: duplicate or double charges, charges after a completed cancellation, billing errors on our side, and payments where the service was never provisioned to your account.
Beyond those cases, subscription fees for time already elapsed are non-refundable, and we do not prorate partially used billing periods — except where applicable law gives you a right we cannot exclude.
If something went wrong with the service itself, write to us anyway. We would rather fix it or make it right than hide behind a policy page.
Approved refunds go back to the original payment method through our payment provider, Razorpay. We initiate them within 2 business days of approval; banks and card networks typically take 5–7 business days to show the credit, and international cards can take longer.
We cannot redirect a refund to a different card, account, or wallet than the one that paid.
Email hello@zyphon.ai from the address on your account with the payment reference (from your receipt or bank statement) and a short description. We acknowledge within 48 hours.
If you are not satisfied with the resolution, escalate to Gaddam Sai Saketh, Director & Grievance Officer — legal@zyphon.ai, +91 91008 80891. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.